Frequently Asked Questions
Ordering & Shipping
How much does shipping cost?
Nothing — free shipping on every order. Delivery is already included in the price.
How long does delivery take?
US/Canada: 7–12 business days. UK/Europe: 7–14 business days. Other destinations: 10–20 business days. Tracking is emailed once your order ships.
Where do you ship from?
All products are made in Korea and ship from Korea.
The Ritual
How do I use the three products together?
Once a week: ① apply the Hydra Collagen Ampoule (pair with a micro-roller for deeper delivery) → ② relax 15–20 minutes with the Soothing Hydra Face & Neck Mask → ③ finish with Derma Repair Cream to lock it in. Use the cream daily if you like.
Can I use it after a hydra-facial, laser or injection?
Yes — V.DOING is designed to extend clinic results. Start 15 days after your procedure.
Is it suitable for sensitive skin?
The mask and cream are formulated to soothe sensitive, weakened skin. Patch-test first if very reactive.
Does the mask really cover my neck?
Yes — the sheet extends below the jawline to cover face and neck in one piece.
Guarantee
What if it doesn't work for me?
Every order is covered by our 90-day money-back guarantee. Email support@vdoing.com and we'll make it right.